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Answers about orders, payment, shipping, sizing and returns at Nelsane Wellspring.
Is Nelsane Wellspring already registered as a business?
Yes. The business is registered in France as a sole trader (SIRET 10614260700014). The shop is fully operational — place your order and pay securely online.
How does the order work?
You choose the piece and place the order on this site. Payment is processed securely by card at checkout. Each item is made to order and shipped directly to you.
How long does shipping take?
The normal estimate for core Europe is 4 to 12 business days after payment confirmation. For standard international transport, we keep a conservative margin of 7 to 25 business days.
How should I choose a size?
Use the size guide before ordering and compare it with a piece you already own. If you are between sizes, choosing one size up is usually safer.
Can I return an item?
Return requests are reviewed case by case according to the applicable legal rights and the concrete order situation. If something arrives wrong or defective, contact us quickly with photos and the order number.
Can I contact the brand before ordering?
Yes. If you have doubts about sizing, delivery or the project itself, use the contact page before placing the order.