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Answers about orders, payment, shipping, sizing and returns at Nelsane Wellspring.
Is Nelsane Wellspring already a registered business?
Nelsane Wellspring is a registered brand and an independent project in its start-up phase. Legal information will be updated when the commercial structure is finalized.
How does the order work?
The customer places the order on this site. The full process behind the shop will be validated with the first real purchase.
How long does shipping take?
Shipping details are being validated. If you have doubts before ordering, contact us first.
How should I choose a size?
Use the size guide before ordering and compare it with a piece you already own. If you are between sizes, choosing one size up is usually safer.
Can I return an item?
Return requests are reviewed case by case according to the applicable legal rights and the concrete order situation.
Can I contact the brand before ordering?
Yes. If you have doubts about sizing, delivery or the project itself, use the contact page before placing the order.