Return Policy
Last updated: 12 June 2026
Each piece is prepared for your order
We work on demand with production and fulfillment partners. This means less excess stock and a piece prepared after confirmation.
If you want to cancel or change an order, contact us as soon as possible. If the piece has not entered preparation yet, we try to help. Once it has entered production, a return due to chosen size, personal preference or change of mind may not be possible.
Before ordering, always use the size guide available on each product. If you have doubts, talk to us first.
If something is wrong
Defective print, wrong color, or different from what you ordered? In that case, we handle it simply. Contact us within 72 hours after receiving the order and send:
- The order number
- A clear photo of the issue
- What is different from expected
We send a replacement piece at no additional cost.
What is not covered
Except where there is a defect, an error in the item sent, or another applicable legal right, we usually cannot accept:
- Size chosen by the customer at checkout
- Color or design preference after delivery
- Change of mind after order confirmation
Consumer rights
This policy does not limit the consumer's legal rights. In the European Union there is generally a 14-day withdrawal right for distance purchases, with exceptions for goods made to the consumer's specifications or clearly personalized. When a situation is not clear, we review the request case by case.
Contact us
For any question about an order (defect, delivery, doubt), we reply within 48 business hours.